Refunds

Learn when you may be eligible for a refund and how to request reimbursement.

If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries.

You may request a refund online or by phone:

  • Online – Refund request form
  • Phone – Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily

Please include the requested details as missing information may further delay your request. To have your request processed as soon as possible, please include the following:

  • First and last name
  • Phone number and email address
  • If cash refund request: Address to mail a check
  • Date and time of travel and departing terminal
  • Barcode number on receipt/Wave2Go ticket number/web store purchase order number
  • Amount requested

If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation).

Examples of reimbursement requests include:

  • Multi-ride ticket scanned twice
  • Overcharged (charged under 22 feet adult fare and I'm a senior citizen)
  • Did not sail (left the lot at 12:30 p.m. before boarding the vessel)

Note: Disputed fares must be submitted within 30 days of purchase. Refunds are not provided for expired products.

14 fish passage projects were completed in 2020

improving access to 54.2 miles of upstream habitat.

11,959 incidents responded to

by WSDOT’s incident Response teams during second quarter of 2021, 15% more than same quarter in 2020.

41 Pre-existing Funds Projects Advertised

during the eighth quarter of the 2019-2021 biennium.