Refunds

If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries.

You may request a refund online or by phone:

• Online – Refund request form
• Phone – Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily

Please include the requested details as missing information may further delay your request. To have your request processed as soon as possible, please include the following:

• First and last name
• Phone number and email address
• If cash refund request: Address to mail a check
• Date and time of travel and departing terminal
• Barcode number on receipt/Wave2Go ticket number/web store purchase order number
• Amount requested

If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation).

Examples of reimbursement requests include:

• Multi-ride ticket scanned twice
• Overcharged (charged under 22 feet adult fare and I'm a senior citizen)
• Did not sail (left the lot at 12:30 p.m. before boarding the vessel)

Note: Disputed fares must be submitted within 30 days of purchase. Refund requests must be submitted prior to the product expiration date.