Refunds

If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order, or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund

You may request a refund online or by phone

Due to the volume of requests we've received due to COVID-19, it will now take 6-8 weeks to process a refund if all of the information listed below is provided. Please include the requested details as missing information may further delay your request. To have your request processed as soon as possible, please include the following:

  • First and last name
  • Phone number and email address
  • If cash refund request: address where WSF should mail a check
  • Date and time of travel and departing terminal
  • Barcode number on receipt/Wave2Go Ticket number/Web store purchase order number
  • Amount requested

If requesting that a discount be applied to a fare, please provide proof of eligibility for discount ( i.e. driver's license to demonstrate senior discount or qualifying discount documentation)

Reason for reimbursement request - some examples:

  • My Multi-Ride ticket was scanned twice
  • I was overcharged - Charged U22' adult fare and I'm a senior citizen - Provide copy of ID as proof of eligibility
  • I had an emergency and did not sail. I left the lot at 12:30pm before boarding the vessel

Note: Disputed fares must be submitted within 30 days of purchase. Refunds are not provided for expired products.