How do I...

• Activate a pass purchased at a retail store?
• Add or remove a vehicle from my account?
• Buy additional passes online?
• Update or change my payment information online?
• Switch my payment options?
• Check my account balance?
• Unlock my account?
• Change my user name?
• Update my security information?
• Change my contact infromation?
• Add another contact?
• Get a paper statement?
• Close my account?

Activate a pass purchased at a retail store?

Customers without a Good To Go! account will need to open one.

Customers with an account - video guide. 

• Log in to your account at MyGoodToGo.com.
• In the menu on the left-hand side of your screen, click on "Vehicles & Passes."
• Click on "Activate a Pass." 
• Enter your pass information as shown on the image, and hit "Save."

Add or remove a vehicle from my account?

• Log in to your account.
• In the menu on the left-hand side of your screen, click on "Vehicles & Passes."
• Click the “Add a vehicle” button.
• Enter vehicle information and click the save button.
• To remove an existing vehicle, click the “View Details” button, and on the next page click “remove vehicle.” When it asks if you’re sure you want to remove it, say yes. 

Watch a video guide of the process.

If you sell a vehicle, do not leave the license plates on it! If you do, you will be charged any tolls incurred by the new owner. Also, be sure to remove any Good To Go! passes from the vehicle. Learn your options to properly dispose of old plates.

Buy additional passes?

• Log in to your account.
• In the menu on the left-hand side of your screen, click on "Vehicles & Passes."
• Click the “Buy a pass” button.
• Choose the type of pass, enter the quantity and click the “Next” button.
• Select you payment method and shipping address, or click “Add New Shipping Address,” enter the information, and click the “Next” button.
• Click the “Confim” button on the pop-up. The cost of the passes will be deducted from your account balance or selected payment method.

Watch a video guide of the process.

Or see a list of retail locations that sell passes.

Update or change my payment information online? 

• Log in to your account.
• Click "Payment Method."
• Click on the card or banking information you want to change. 
• Enter the information and click the “Save” button.

Switch my payment option online? 

• Log in to your account.
• Click "Payment Methods."
• Choose between Pre-paid and Pay As You Go.
• Click yes to confirm your payment method. 

Watch a video guide of the process. 

If you are switching from a Pre-paid to Pay As You Go account your remaining balance will be used for future tolls until it reaches $0. 

Check my account balance? 
Your current account balance will always be listed in the upper left corner of your dashboard once you have logged into your Good To Go! account. 

Unlock my account? 
The system will lock your account when you enter your password incorrectly three times consecutively. Typically, your account will automatically unlock after 30 minutes. However, if you do not remember your user name, password or customer ID, you'll need to contact customer service. 

If you forget your username or password, you can recover them online if you know at least one of your credentials and your PIN. You'll also need to have access to the email address associated with your account.

Change my user name? 
For your security, the only way to change your user name after the account has been created is to contact customer service at 1-866-936-8246.

Update my security information?

• Log in to your account.
• Click "Security."
• To change your password, click "Change Password," follow the instructions, and hit "Save."
• To change your PIN, click "Change PIN," follow the instructions, and hit "Save." 

Change my contact information? 

• Log in to your account.
• Click "Profiles & Contacts."
• Click “Edit” by the information you wish to change.
• Enter the new information and click the “Save” button.

Add another contact? 

• Log in to your account.
• Click "Profiles & Contacts."
• Click “Add a contact” beneath your contact information.
• Enter the new information and click the “Save” button.

Get a paper statement?

You can request a paper statement online. After logging into your account click  "Notification Preferences" and scroll to the bottom of the page. Click the box that says "Mail me a copy of my monthly statement for an additional printing fee" and click on 'Save Preferences." There is a $1.50 fee for the first three pages and 50 cents for each additional page.

Close my account?

• Log in to your account.
• Click "Profiles & Contacts."
• Click “Close My Account," and then confirm. 

Customers may close their account at any time and receive a full refund of the remaining balance (except unregistered pass accounts). No closing cost will be charged.

You can also close your account by filling out the Good To Go! Request to Close Account (pdf 113 kb) form and returning it to customer service by:

• Mail: Good To Go! P.O. Box 34562, Seattle, WA 98124-1562
• Email: Scan and email a copy to goodtogo@goodtogo.wsdot.wa.gov
• Fax: 206-547-0496

Note: If you have recently moved, please provide your new address on the form so the refund check is mailed to the correct address.