How do I...

• Activate a pass purchased at a retail store?
• Add or remove a vehicle from my account?
• Buy additional passes online?
• Update or change my payment information online?
• Check my account balance?
• Unlock my account?
• Change my user name?
• Update my password?
• Update my security questions?
• Change my address?
• Change my contact phone number/email address?
• Get a paper statement?
• Close my account?

Activate a pass purchased at a retail store?

Customers without a Good To Go! account will need to open one.

Customers with a Registered Pass account - click here for a visual step-by-step guide (pdf 382 kb):

• Log in to your account at MyGoodToGo.com.
• In the menu on the left-hand side of your screen, click on "Good To Go! Passes."
• On the Good To Go! Passes page, scroll down to the bottom of the page. Underneath any passes you currently have on your account, you’ll see the "Activate a Pass" button.
• Enter your pass information as shown on the image, and hit "Save."

If you have a Pay By Plate account, please send an email to GoodToGo@GoodToGo.wsdot.wa.gov with the following information:

• Your first and last name
• Your account number
• The address listed on your account
• The email address on your account
• Your phone number
• The pass number you would like to add to your account.

If you do not provide all of this information, we will not be able to locate you in our system and activate your pass. If you do not have this information, please call 1-866-936-8246.
 

Add or remove a vehicle from my account?

• Log in to your account.
• Click "Vehicles."
• Click the “Add New Vehicle” button.
• Enter vehicle information and click the “Add Vehicle” button.
• To remove an existing vehicle, click “Remove” and click “Yes” when it asks if you’re sure you want to remove it. 

If you sell a vehicle, do not leave the license plates on it! If you do, you will be charged any tolls incurred by the new owner. Also, be sure to remove any Good To Go! passes from the vehicle. Learn your options to properly dispose of old plates.

Buy additional passes?

• Log in to your account.
• Click "Good To Go! Passes."
• Click the "Request Pass" button.
• Choose the type of pass from the drop-down menu, enter the quantity and click the “Save” button.
• Select a shipping address from the drop-down menu, or click “Add New Shipping Address,” enter the information, and click the “Save” button.
• Click the “Save” button. The cost of the passes will be deducted from your account balance.

Or see a list of retail locations that sell passes.

Update or change my payment information online? 

• Log in to your account.
• Click "Payment Method."
• Enter the information and click the “Save” button.

Check my account balance? 
Your current account balance will always be listed once you have logged into your Good To Go! account, along with your other account information. 

Unlock my account? 
The system will lock your account when you enter your password incorrectly three times consecutively. Typically, your account will automatically unlock after 15 minutes. However, if you do not remember your user name and password, you'll need to reset your account, which is only possible by contacting customer service. 

If you forget your username or password, you can retrieve them online if you know at least one of your credentials and your PIN. You'll also need to have access to the email address associated with your account, and be able to answer your security questions.

Change my user name? 
For your security, the only way to change your user name after the account has been created is to contact customer service at 1-866-936-8246.

Update my password? 

• Log in to your account.
• Click "Password."
• Enter your current password, and then enter your new password twice, following the requirements listed on the page.
• Click the “Submit” button.

Update my security questions?

• Log in to your account.
• Click "Security Questions."
• Choose three security questions from the drop-down menus and enter each answer twice. Please note that answers must be between 2 and 16 characters, and cannot contain any spaces, punctuation or special characters.
• Click the “Submit” button.

Change my address? 

• Log in to your account.
• Click "Account Contacts."
• Click “Edit” by the address you wish to change.
• Enter the new information and click the “Save” button.

Change my contact phone number/email address? 

• Log in to your account.
• Click "Account Contacts."
• Click “Edit” by the phone number or email address you wish to change.
• Enter the new information and click the “Save” button.

Get a paper statement?

You can request a paper statement by email or phone (1-866-936-8246). There is a $1.50 fee for the first three pages and 50 cents for each additional page.

Close my account?

Customers may close their account at any time and receive a full refund of the remaining balance (except unregistered pass accounts). No closing cost will be charged.

To close your account, you must fill out the Good To Go! Request to Close Account (pdf 113 kb) form and return it to customer service by:

• Mail: Good To Go! P.O. Box 300326, Seattle, WA 98103-9721
• Email: Scan and email a copy to goodtogo@goodtogo.wsdot.wa.gov
• Fax: 206-547-0496

Note: If you have recently moved, please provide your new address on the form so the refund check is mailed to the correct address.