COVID-19
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Activate a pass purchased at a retail store?
Customers without a Good To Go! account will need to open one.
Customers with a Registered Pass account - click here for a visual step-by-step guide (pdf 382 kb):
If you have a Pay By Plate account, please send an email to GoodToGo@GoodToGo.wsdot.wa.gov with the following information:
If you do not provide all of this information, we will not be able to locate you in our system and activate your pass. If you do not have this information, please call 1-866-936-8246.
Add or remove a vehicle from my account?
If you sell a vehicle, do not leave the license plates on it! If you do, you will be charged any tolls incurred by the new owner. Also, be sure to remove any Good To Go! passes from the vehicle. Learn your options to properly dispose of old plates.
Buy additional passes?
Or see a list of retail locations that sell passes.
Update or change my payment information online?
Check my account balance?
Your current account balance will always be listed once you have logged into your Good To Go! account, along with your other account information.
Unlock my account?
The system will lock your account when you enter your password incorrectly three times consecutively. Typically, your account will automatically unlock after 15 minutes. However, if you do not remember your user name and password, you'll need to reset your account, which is only possible by contacting customer service.
If you forget your username or password, you can retrieve them online if you know at least one of your credentials and your PIN. You'll also need to have access to the email address associated with your account, and be able to answer your security questions.
Change my user name?
For your security, the only way to change your user name after the account has been created is to contact customer service at 1-866-936-8246.
Update my password?
Update my security questions?
Change my address?
Change my contact phone number/email address?
Get a paper statement?
You can request a paper statement by email or phone (1-866-936-8246). There is a $1.50 fee for the first three pages and 50 cents for each additional page.
Close my account?
Customers may close their account at any time and receive a full refund of the remaining balance (except unregistered pass accounts). No closing cost will be charged.
To close your account, you must fill out the Good To Go! Request to Close Account (pdf 113 kb) form and return it to customer service by:
Note: If you have recently moved, please provide your new address on the form so the refund check is mailed to the correct address.