If you don't have a Good To Go! account and use a toll facility, then WSDOT will send a Pay By Mail toll bill to the vehicle's registered owner with the Department of Licensing.

Ways to lower your toll bill

You can still save money with a Good To Go! account even after you get a bill in the mail. While paying the bill online you can opt to set up an account which will automatically reduce the tolls on the statement. If you pay the bill over the phone, you will need to ask to pay your old tolls through the new account. You'll save $1.75 per toll with either option. 

Find out how to dispute a toll bill or ask for penalty forgiveness.

How to prevent billing problems

• Keep the name and address on your vehicle registration up to date with Department of Licensing.
• When you buy, sell, or donate a vehicle, make sure to file a report of sale with DOL within five days. Don't forget to keep a copy.
• If you have questions about a toll bill please contact us immediately, by opening a customer service case online at MyGoodToGo.com or calling, to avoid additional fees or penalties. 
• We do not recommend using third party bill pay services. 
• Open a Good to Go! account to pay your tolls automatically and save money.

What if I have a Good To Go! account and get a bill in the mail?

Don't ignore that bill! If you got a toll bill, it means that there's a problem with your Good To Go! account. Contact customer service immediately so we can fix the root cause of the problem before you get more bills, late fees, or civil penalties.

You could have received a toll bill if:

• you bought a Good To Go! pass at a retail store and did not activate it by opening a Good To Go! account or adding it to an existing account.
• your Good To Go! pass was not detected and your vehicle's license plate does not match an existing account.
• credit card information on your Good To Go! account is not up to date and your account balance has been below $0 for a full statement cycle.
• your account does not have enough money in it to pay your tolls.

Ways to pay a toll bill

You can pay a bill using a credit card, debit card, check or electronic check using the following options:

• Online at MyGoodToGo.com (must have the notice number to pay online)
• By phone: 1-866-936-8246
• By mail: Good To Go!, P.O. Box 34562, Seattle, WA 98124-1562 (checks only)
• In person: at our walk-in customer service center when it reopens

If you are using an online bill pay service, you need to establish separate accounts for each vehicle license plate. Also, payment processing may take longer.

When should I expect to receive a toll bill

You should receive a toll bill within a month of using the SR 520 Bridge, SR 99 Tunnel, Tacoma Narrows Bridge, or the I-405 express toll lanes. Contact us online or at 1-866-936-8246 if it's been more than a month since your travel and you haven't received your bill.

What happens if you don't pay?

Due dates are clearly listed on each bill. In general, if you fail to pay your toll bill within 30 days, you should receive a second toll bill with a $5 reprocessing fee. If you fail to pay your toll within 80 days a notice of civil penalty will be assessed in the amount of $40 for each unpaid toll transaction, plus all accumulated tolls and fees.

If a vehicle owner does not resolve a civil penalty within 20 days, the Department of Licensing may place a hold on the vehicle registration.

Find out how to dispute a toll bill or ask for penalty forgiveness.

Questions about toll bills?

Contact customer service online or at 1-866-936-8246.

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