Maintenance accountability process

The Maintenance Accountability Process (MAP) is a tool which measures and communicates the outcomes of the maintenance activities. It provides the tools to link strategic planning, the budget and maintenance service delivery.

WSDOT's work results are measured, recorded and compared to the MAP criteria to determine the level of service (LOS) delivered.

2021 MAP service level reports

 

MAP level of service

We report LOS on a scale of “A” through “F.” The general definition of each LOS is as follows:

LOS “A” – This is a very high service level in which the roadway and associated features are in excellent condition. All systems are operational and users experience no delays.

LOS “B” – This is a high maintenance service level in which the roadway and associated features are in good condition. All systems are operational. Users may experience occasional delays.

LOS “C” – This is a medium maintenance service level in which the roadway and associated features are in fair condition. Systems may occasionally be inoperable and not available to users. Users may experience short term delays during repairs but the delays are not be excessive.

LOS “D” – This is a low maintenance service level in which the roadway and associated features are in generally poor condition. Systems failures occur because it is impossible to react in a timely manner to all problems. Occasionally delays may be significant.

LOS “F” – This is a very low service level in which the roadway and associated features are in poor and failing condition. A backlog of systems failures would occur because it is impossible to react promptly to all problems. Significant delays occur regularly.

 

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Improved access to 98.2 miles of upstream fish habitat

through 15 fish passage projects in 2021.

28% increase in the value of exports and imports 

from $90.2 billion in 2020 to $115.5 billion in 2021.