Update: To ensure the safety of our employees and customers, the Good To Go! customer service walk-in center is closed until further notice. Our call center is still open, and customers can manage almost every aspect of their accounts online at MyGoodToGo.com, and over the phone using the automated menu.

We expect long wait times for those calling customer service, and these extended wait times may continue as we settle into a new normal. Remember there are several new self-service tools that allow you to manage most aspects of your account online. 

Online
You can send us a message on MyGoodToGo.com. Visit the contact us tab and open a case. You'll be provided a case number and can track it as it progresses through our system. 

Social Media
Message us with a compliment, question, or concern. 

• Twitter: @GoodToGoWSDOT
• Facebook: @WSDOT

Phone
You can reach a customer service representative from 7 a.m. to 7 p.m. Monday through Saturday by calling 1-866-936-8246. 

Walk-in Customer Service Center
Please note that the Good To Go! customer service walk-in center is closed until further notice.