Contact WSF

If you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below.

Refunds are taking between 6-8 weeks to process due to our busy peak sailing season. We do not provide refunds for expired products.

WSF Customer Service (Phone):

Local (206) 464-6400

Toll-free 888-808-7977 or 511 within WA

Call Center Hours 7 a.m. to 5:30 p.m. daily

WSF Customer Service (Mailing Address):

Washington State Ferries

2901 Third Ave., Suite 500

Seattle, WA 98121-3014
General Inquiry/Feedback
Request a Refund
*Note 1: Fields with an * are required.
*Note 2: Do not enter your entire 16 digit credit card number anywhere.

Request Details *

Customer Information

Email *
First Name *
Last Name
Phone #:

Payment Information

Forms of Payment

Payment Type

Transaction Numbers

Transaction Type (Max 22 digits)