Contact WSF

If you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below.

Requests are generally completed within two weeks but may vary depending on our current sailing season due to an increase of ridership. Currently the wait time is 4 weeks. Refund requests must be submitted prior to the product expiration date.

WSF Customer Service (Phone):

Local (206) 464-6400

Toll-free 888-808-7977

Call Center Hours 7 a.m. to 5:30 p.m. daily

WSF Customer Service (Mailing Address):

Washington State Ferries

2901 Third Ave., Suite 500

Seattle, WA 98121-3014

General Inquiry/Feedback
Request a Refund
*Note 1: Fields with an * are required.
*Note 2: Do not enter your entire 16 digit credit card number anywhere.

Request Details *

Customer Information

Email *
First Name *
Last Name
Phone #:

Payment Information

Forms of Payment

Payment Type

Transaction Numbers

Transaction Type (Max 23 digits)