Contact WSF

If you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below.

Requests are generally completed within two weeks but may vary depending on our current sailing season due to an increase of ridership. Currently the wait time is 4 weeks. Refund requests must be submitted prior to the product expiration date.

WSF Customer Service (Phone):

Local (206) 464-6400

Toll-free 888-808-7977

Call Center Hours 7 a.m. to 5:30 p.m. daily

WSF Customer Service (Mailing Address):

Washington State Ferries

2901 Third Ave., Suite 500

Seattle, WA 98121-3014

General Inquiry/Feedback
Request a Refund
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*Note 2: Do not enter your entire 16 digit credit card number anywhere.

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Customer Information

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First Name
Last Name
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If you are providing feedback about your experience with WSF, please fill out any applicable fields below so we can research your submission. For all other general inquiries, continue to the bottom of the page to submit your request.

Trip Information

Date and Time Estimate