If you fail to pay your toll bill within 80 days after crossing the SR 520 or Tacoma Narrows bridges, a notice of civil penalty (NOCP) will be assessed in the amount of $40 for each unpaid toll transaction, plus all accumulated tolls and fees.
IMPORTANT NOTICE: Customers with outstanding unpaid civil penalties can call Good To Go! at 1-866-936-8246 to request a waiver of fees and penalties if they agree to pay all outstanding tolls within 20 days.
As of July 20, 2015, WSDOT is providing first-time toll violators an opportunity to resolve their civil penalty by paying the outstanding tolls without fees and penalties.
Customer service will work with first-time toll violators to resolve any issues and help them avoid penalties in the future (pdf 159 kb).
Who is eligible:
- Customers with unpaid civil penalties and fees. Customers must pay outstanding tolls within 20 days.
- Exception: Customers who had a hearing with an administrative law judge and were held liable between February 19, 2015 and July 20, 2015, may call Good To Go! to have their civil penalties and fees waived.
Who is not eligible:
- Customers who had a ruling with an administrative law judge prior to February 19, 2015 are not eligible as part of this program. However individuals with cases that have been ruled on by a judge prior to this date can request an additional review by a judge. The review will be based on if there are mitigating circumstances.
- Customers who have already paid a civil penalty and did not request an administrative hearing.
- Customers whose debt is in collections.
- Customers who have declared bankruptcy.
Disputing a civil penalty
To request a review of your fees and penalties, you can take one of the following steps:
- Call: You can call Good To Go! at 1-866-936-8246 and explain the reason for your dispute.
- Mail: As of July 20, NOCPs will include a new dispute form. After reviewing your dispute, Good To Go! will mail you a response within 10 business days.
- In person: Visit a walk-in customer service center in Seattle, Bellevue or Gig Harbor.
- Civil penalties cannot be disputed or waived online. MyGoodToGo.com can be used to make payments only.
Reasons for disputing a civil penalty
- Did not receive toll bills. (Toll bills are mailed to the vehicle's registered owner with the Department of Licensing. Please confirm your address with DOL and update if needed at dol.wa.gov/vehicleregistration.
- The vehicle was sold/transferred prior to the time the tolls occurred. (Provide bill of sale or proof of change in ownership.)
- The vehicle license plate in the picture is not my plate.
- I have a Good To Go! account. (There is an issue with your account. You must call customer service to resolve this issue.)
- Other mitigating circumstances.
What happens if you ignore a civil penalty?
If the vehicle owner has civil penalties that have not been paid or disputed after 20 days, the Department of Licensing may place a hold on their vehicle registration and the unpaid tolls, fees and penalties may be sent to collections.
Learn more about vehicle registration holds.
Questions about your civil penalty?
Visit frequently asked questions about civil penalty page or call customer service at 1-866-936-8246.