If you fail to pay your toll bill within 80 days after crossing the SR 520 or Tacoma Narrows bridges, a notice of civil penalty (NOCP) will be assessed in the amount of $40 for each unpaid toll transaction, plus all accumulated tolls and fees.
IMPORTANT NOTICE: Customers with outstanding unpaid civil penalties can call Good To Go! at 1-866-936-8246 to request a one time waiver of fees and penalties if they agree to pay all outstanding tolls.
As of July 20, 2015, WSDOT is providing first time toll violators an opportunity to resolve their civil penalty by paying the outstanding tolls without fees and penalties.
Customer service will work with first-time toll violators to resolve any issues and help them avoid penalties in the future (pdf 159 kb).
Who is eligible:
- First time toll violators with unpaid civil penalties and fees not associated with a prior administrative court judgment. Customers may be required to pay all outstanding tolls prior to dismissal.
Who is not eligible:
- Customers who have already paid a civil penalty and did not request an administrative court dispute hearing.
- Customers whose debt is in collections.
- Customers who have declared bankruptcy.
If you had an administrative court judgment:
- Customers who had a hearing with an administrative law judge between Feb. 19 and July 20, 2015, may request the judge to refer their case back to Good To Go! for dismissal.
- Customers who had an administrative court judgment issued prior to February 19, 2015 may request the judge to reconsider possible mitigating circumstances.
Disputing a civil penalty
To request a review of your fees and penalties, you can take one of the following steps:
- Call: You can call Good To Go! at 1-866-936-8246 and explain the reason for your dispute.
- Mail: As of July 20, NOCPs will include a new dispute form. After reviewing your dispute, Good To Go! will mail you a response within 10 business days.
- In person: Visit a walk-in customer service center in Seattle, Bellevue or Gig Harbor.
- Civil penalties cannot be disputed or waived online. MyGoodToGo.com can be used to make payments only.
Reasons for disputing a civil penalty
- Did not receive toll bills. (Toll bills are mailed to the vehicle's registered owner with the Department of Licensing. Please confirm your address with DOL and update if needed at dol.wa.gov/vehicleregistration.
- The vehicle was sold/transferred prior to the time the tolls occurred. (Provide bill of sale or proof of change in ownership.)
- The vehicle license plate in the picture is not my plate.
- I have a Good To Go! account. (There is an issue with your account. You must call customer service to resolve this issue.)
- Other mitigating circumstances.
What happens if you ignore a civil penalty?
If the vehicle owner has civil penalties that have not been paid or disputed after 20 days, the Department of Licensing may place a hold on their vehicle registration and the unpaid tolls, fees and penalties may be sent to collections.
Learn more about vehicle registration holds.
Questions about your civil penalty?
Visit frequently asked questions about civil penalty page or call customer service at 1-866-936-8246.