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Violation and Civil Penalty Notice Frequently Asked Questions

Why did I receive a notice of civil penalty? 
You received a notice of civil penalty because you failed to pay your toll within 80 days of when you traveled. Before you receive a civil penalty you should have received two toll bills, the first within 15 days of traveling and another approximately 30 days after traveling. If you fail to pay the full amount of the toll bill by the due date listed on the bill it becomes a civil penalty and a $40 penalty will be assessed for each unpaid transaction. You must pay the penalty plus all accumulated tolls and fees.
What are my options if I receive a civil penalty?
After receiving a civil penalty, you have up to 20 days to pay or dispute the civil penalty by scheduling an in person hearing or submitting a written dispute. You must schedule a hearing by the due date listed on your civil penalty.
How do I pay a civil penalty?
You can pay a civil penalty using a credit card, debit card, check or electronic check using the following options:

    • Pay online
    • By phone: 1-866-936-8246
    • By mail: WSDOT Toll Enforcement Office, P.O. Box 300326, Seattle, WA 98103
    • In person at a customer service center in Seattle, Bellevue or Gig Harbor

    Cash is accepted at customer service centers only. Do not mail cash.
    How do I dispute a civil penalty? 
    If you want to dispute a civil penalty, you may either request an in person hearing or submit a written dispute. 

    What can a judge do if I dispute a civil penalty?
    The administrative judge will decide if you are liable or not liable and may consider mitigating factors as outlined by state law . Starting July 28, 2013, in certain circumstances, judges may reduce or dismiss the civil penalty. The judge does not have the legal authority to extend the payment deadline or grant a payment plan.
    Should I dispute the civil penalty?
    If you feel any of the civil penalties were in error, you should you should dispute the civil penalty. Some reasons you should dispute include: if you are not the registered owner of the vehicle, if your vehicle was sold or stolen when the toll transaction occurred.

    Judges may consider other mitigating circumstances, effective July 28, 2013, as outlined by state law:

    • Hospitalization
    • Divorce or legal separation resulting in a transfer of the vehicle
    • An active duty member of the military or national guard
    • Eviction, homelessness
    • Death of the vehicle owner or immediate family member
    • If the vehicle owner did not receive a toll bill or civil penalty

    What happens if I ignore a civil penalty?
    Failure to pay or contest the civil penalty within 20 days will result in the following:

    • A waiver of the right to contest the civil penalty;
    • A hold may be placed on the vehicle registration renewal; and/or
    • The amount due may be transferred to a collection agency.

    Is this considered a moving violation? Will this go on my driving record?
    No. A toll violation is a civil penalty, and it will not affect your personal or commercial driver license. No points will be assessed to your driving record and no record of this infraction will be sent to your insurance company. However, if you fail to pay the associated fine, the Good To Go! customer service center will notify the Department of Licensing, and it may affect your ability to renew your vehicle license tabs. Failure to properly register your vehicle may result in additional infraction and criminal charges.
    I am a Good To Go! customer and I received a civil penalty. What should I do? 
    If you have a Good To Go! account that did not have enough funds to cover your tolls or was inactive at the time the toll transactions occurred, and you do not pay the toll(s) within 80 days, you will receive a civil penalty and must pay or dispute it within 20 days.
    What if the picture on the civil penalty is not my vehicle? 
    You must contest the civil penalty as described above. If you sold a vehicle, you will need to include the proper paper work with your dispute.