Good To Go! Accounts
What is a Good To Go! account and how does it work?
With Good To Go! all tolls are collected electronically. Drivers may set up a pre-paid Good To Go! account by purchasing and activating a pass that mounts in your vehicle, or by registering your license plate for photo identification, called Pay By Plate.
Where can I use my Good To Go! account?
You can use your Good To Go! Pass on the SR 520 Bridge, Tacoma Narrows Bridge, and SR 167 HOT lanes.
What types of Good To Go! accounts are offered?
More information on Good To Go! Accounts.
How do I set up a Good To Go! account?
There are several ways to open a Good To Go! account.
- Set up an account online at mygoodtogo.com and purchase any of the five Good To Go! Pass options, then receive your Pass in the mail. This will require a credit card or bank account.
- You can purchase a Sticker Pass at participating retail stores throughout the region, and then activate your account by adding funds online or via phone. You may use cash, check, or credit card to purchase the Pass, but a credit card or bank account will be needed to activate the account online or over the phone.
- Visit a walk-in customer service center in Seattle, Bellevue or Gig Harbor to select any of the five Good To Go! Pass options and set up and activate an account using any payment option you choose, including electronic benefits transfer (EBT) or cash.
What does it cost to establish a Good To Go! account?
Good To Go! requires a minimum prepaid toll payment of $30 for accounts with six or fewer vehicles. Prepaid toll payments can be made for amounts over $30. We recommend that frequent commuters and commercial accounts pre-pay at least one month of tolls to the Good To Go! account.
When will my Good To Go! account reach a low balance?
Accounts with six or fewer vehicles will reach a low balance when $8 remains on the account. The low balance amount for accounts with more than six vehicles may be greater than $8. At this point, a payment is due. If you have set up auto-charge, the payment will be made for you. If you do not have auto-charge, you will need to contact Good To Go! to make a payment.
What are my payment options for my Good To Go! account?
Prepaid Good To Go! toll payments can be made using credit card, debit card, auto-draft account, check, EBT card or cash (in person only at the customer service centers). Do not mail cash.
The easiest way to manage your account is to set up auto-charge using a credit card, labeled debit card, or an auto-draft account so that a payment is made when your Good To Go! account reaches a low balance. The payment amount will be based on the prepaid amount you selected. With auto-charge, you can be confident that there is always prepaid toll money on your Good To Go! account.
Manual replenishment is available for Good To Go! customers who prefer an alternative to auto-charge.
Can I have more than one vehicle on my Good To Go! account?
Yes. Customers can have up to six vehicles linked to one Registered Pass Account, and an unlimited number of vehicles linked to one commercial account. Find out more about Good To Go! account options, or by calling the customer service center (1-866-936-8246).
Will I receive a Good To Go! account statement?
Statements are always available online at Good To Go! under “Existing Customers”. Customers can also request printed monthly statements (for an additional fee) by contacting customer service (1-866-936-8246).
If you have questions about your statement, please contact customer service.
What if my company has a large fleet of vehicles - how will they sign up for electronic toll accounts?
Find out more information on tolling for fleets and commercial account options.
How do I view my monthly statements online?
You can view your account statements online by logging into your Good To Go! account and clicking the Account History Tab. Then, select View Statements from the menu on the left hand side of your screen.
If I am using my vehicle for business, how can I get reimbursed?
This is a business decision that should be made by your employer. For example, many companies have you print out your monthly statement and identify which trips were made for business purposes and then have you submit it for reimbursement.
How do I enroll in auto-charge, or automatic payments or my account?
If you set up a Good To Go! account online, you are automatically enrolled in auto-charge.
If you previously had manual replenishment, and you would like to switch your account to auto-charge, please call customer service at 1-866-936-8246.
How does auto-charge, or automatic payments work?
If you set up a Good To Go! account online, you are automatically enrolled in auto-charge.
If you use a credit card as your payment method, your account will reach a low balance when less than $8 remains. (The low balance amount for accounts with more than six vehicles may be greater than $8.) At this point, your account will be replenished and your credit card is charged to bring your account back up to a balance of $30. You can also adjust the minimum account balance amount to a higher denomination.
If you used electronic check or ACH (electronic check) from your bank account as your payment method, your account will auto-replenish on the two days per month that you selected during the account set-up process. On these dates, regardless of the balance in your tolling account, your bank account will be debited to bring your account back up to the minimum balance. You can also adjust the minimum account balance amount to a higher denomination and select from a number of other options, rather than just two days per month.
Note that currently with electronic check/ACH, your account does NOT auto-charge when it reaches a low balance. It only charges on the dates specified. Account holders are responsible for monitoring their account use and making sure the account is not overdrawn prior to auto-charging.
If you do not want to use auto-charge at these amounts, you will need to call customer service and request that your account be changed to manual replenishment. With manual replenishment, you will need to monitor your account and contact Good To Go! by phone or in person each time you need to make a payment.
I do not want to use auto-charge. How do I make a one-time payment on my account?
If you set up a Good To Go! account online, you are automatically enrolled in auto-charge.
If you do not want to use auto-charge, you will need to call customer service and request that your account be changed to manual replenishment. It’s important to note, it may be up to 10 days between the time you use a tolled facility and when the toll appears on your Good To Go! account. Therefore, you cannot monitor your account on a day-to-day basis and expect it to be up-to-date. You have to keep track of what tolls you have accumulated since the last transaction on your account to ensure you have sufficient money in your account.
If you would like to make a one-time payment on your account you may do so by clicking on "Payments" on the menu on the left side of your screen.
Will my account ever expire?
After 24 consecutive months without toll activity, the Good To Go! account is charged a $5 inactivity fee and then closed. Any remaining funds are returned to the account holder (unregistered accounts cannot be refunded). You may request to close your account at any time, without being charged a fee.
When can I expect to see toll transactions posted to my online Good To Go! account?
It may be up to 10 days between the time you use a tolled facility and when the toll appears on your account.
Good To Go! Passes
How much do Good To Go! Passes and additional products cost?
How do I install a Good To Go! Pass?
View pass installation instructions. Or view our “How To” video to watch how it’s done.
I purchased a Good To Go! Pass at a retail store, how do I activate it?
To activate your Good To Go! Sticker Pass from a retail store, you must add it to your Good To Go! account.
- Customers without a Good To Go! account will need to open a Good To Go! account at mygoodtogo.com to successfully activate your Good To Go! Pass.
- Existing Good To Go! customers with an account: can log-in to your account online click on "Account Info" on the left hand menu, click on "Vehicle/Pass/TDD Info" on the left hand menu, choose the "Good To Go! Pass" tab from the center of the screen, click the "Add" tab, and enter the pass number.
What do I do if my Good To Go! Pass is lost or stolen?
Contact Customer Service immediately to report the problem and update your account. If removed, the sticker Pass and motorcycle Pass will be rendered unusable. Customer Service will remove the lost or stolen Pass from your account and you may purchase a new Pass.
What should I do if replace my windshield?
Remove the Good To Go! Pass. Moveable Passes and Switchable Passes can be put on your new windshield. Contact the customer service center for additional Velcro backings. Sticker Passes should be removed and discarded. Contact Customer Service to remove the old Pass number from your Good To Go! account and request a replacement Pass.
What should I do if I buy or sell a car?
If you buy a car, contact Customer Service to order a new Pass (if needed) and add the vehicle to your account. If you sell a car, remove the Good To Go! Pass, discard the Sticker Pass, and contact Customer Service to remove the vehicle from your account and purchase a replacement Pass if needed. It is important to follow the appropriate steps with the Department of Licensing for buying or selling a vehicle. If you do not properly transfer ownership and ensure the buyer registers the vehicle in their name, you may receive a toll bill or infraction because you remain the registered owner of the vehicle. If you wish to transfer your Good To Go! Pass to the new owner of your vehicle, please contact Customer Service for the appropriate form.
How do I know I have installed my pass correctly?
Be sure to follow the pass installation instructions included with your pass starter kit closely. WSDOT recommends installing the pass within the region indicated, or as close to that region as possible. If you are concerned that your pass won’t read, you can drive your vehicle to any of our three customer service centers, and they can test the pass for you.
What if I have a Good To Go! Pass, but I am being charged a higher toll rate?
If a Good To Go! Pass is installed incorrectly or not working properly, the toll can be linked to a Good To Go! customer account using the license plate number, called Pay By Plate. An additional $0.25 transaction fee is charged for each toll using this payment method. Drivers whose Pass registers Pay By Plate transactions should contact customer service for a replacement.
Is each pass associated with a specific vehicle?
The tolling system does not require that each pass be matched to a specific vehicle license plate. Therefore, your movable passes can be used on any of the vehicles listed on your account.
WSDOT suggests that customers with multiple vehicles on their account who need to track trips by vehicle (such as large fleets) take note of which pass is installed on each specific vehicle (for instance, on a spreadsheet) so that you can refer to it for your own tracking purposes. Account history and account statements show toll activity by pass number, not by vehicle or license plate number.
Can I let a friend/relative borrow my moveable pass?
You will be taking a chance if you let someone borrow your pass who is not listed on your account. If the pass isn’t read properly, the car’s license plate is scanned. If that car is associated with another account, that account would be charged a Pay By Plate toll rate ($.25 on top of the Good To Go! toll rate). If the car is not associated with any account, the vehicle’s registered owner will receive a Pay By Mail toll bill after the toll occurs. The best way to ensure that your friend’s car is properly charged while using your Pass is to temporarily add your friend’s vehicle to your account by going online or contacting the Customer Service Center.
Note that a vehicle can only be associated with one account. So, if your friend has their car listed on their own account, you wouldn’t be able to add their license plate number to your account, without first removing it from their account.
How do I get extra Velcro for my Moveable or Switchable Pass?
You can pick up additional Velcro holders at any of our three customer service centers free of charge. If it’s not convenient to visit our customer service center, you can also purchase your own Velcro backings from your local craft or hardware store.
Why am I charged sales tax on the cost of my passes?
Passes are a product, and are therefore taxable. The $30 minimum balance needed to open an account, and tolls themselves, are not subject to sales tax.
Can I put the motorcycle pass elsewhere on my motorcycle?
WSDOT advocates following the manufacturer's recommended practices for installation, because this is how the passes were tested for compatibility with the tolling equipment. These installation instructions are provided on our website for each pass. If you do not have sufficient space on the headlight for the Motorcycle Pass, it can also be adhered to the motorcycle windshield.
How to Pay the Toll
How can drivers pay the toll?
WSDOT has developed a convenient system to pay tolls in Washington state. There are several payment options:
- Drivers with a Good To Go! Pass will have their toll automatically deducted from their prepaid account.
- Drivers who prefer not to have a Pass installed on their vehicle can set up a Pay By Plate account. When crossing the bridge, a photo will be taken of the vehicle’s license plate and tolls will be deducted from a prepaid Good To Go! account. There will be a $0.25 fee per transaction on top of the posted Good To Go! toll rate for using Pay By Plate.
- Drivers who do not have a Good To Go! account can Pay By Mail. A Pay By Mail toll bill will be mailed to the registered owner of the vehicle at a higher toll rate. The owner will have up to 80 days to pay the toll bill before a Notice of Civil Penalty is issued. WSDOT has reciprocal relationships with other states to identify the owners of out-of-state vehicles and send them toll bills. WSDOT is currently working on an arrangement to collect payment for international vehicles.
- Visitors or infrequent drivers can also open a Short Term Account by calling the customer service center within 72 hours of traveling a tolled facility. Read the Visitors, Infrequent Drivers and Rental Cars section for more information on short-term accounts.
Please note Pay By Mail, Pay By Plate or Short Term Accounts are not a payment option for drivers using the SR 167 HOT Lanes. Solo drivers using the SR 167 HOT Lanes must have a Good To Go! Pass.
What do I do if I receive a Pay By Mail toll bill?
For more information on toll bills read the Pay By Mail Toll Bill Frequently Asked Questions.
How do I pay the toll if I do not have a Good To Go! account?
SR 520 Bridge
Drivers who do not have a Good To Go! account can Pay By Mail. A toll bill will be mailed to the registered owner of the vehicle at a higher toll rate. The owner will have up to 80 days to pay the toll bill before a Notice of Civil Penalty is issued.
Drivers can also open a Short Term Account within 72 hours of traveling the SR 520 Bridge by calling the customer service at 1-866-936-8246 or going online to open the account.
Tacoma Narrows Bridge
Drivers without a Good To Go! account can stop at the toll booths and use cash or credit card to pay. To access the toll booths use Exit 8 by staying in the right-hand lanes of the highway as you approach the Tacoma Narrows Bridge.
Drivers who do not pay cash at the Tacoma Narrows Bridge toll plaza, can either set up a Short Term Account to pay the toll or wait to receive a toll bill in the mail.
SR 167 HOT Lanes
You must have a Good To Go! Pass to use the SR 167 HOT Lanes as a single-occupant vehicle. The following payment options are not valid for solo-drivers using the SR 167 HOT Lanes: Pay By Mail, Pay By Plate or a Short Term Account. If you are carpooling with two or more people in the vehicle or are a motorcycle, you may use the HOT Lanes without a Pass, free of charge.
What do I do if I received a toll infraction, or I’ve received a Pay By Mail toll bill by mistake?
Read the Pay By Mail Toll Bill Frequently Asked Questions.
Visitors and Rental Cars
How will visitors and infrequent drivers pay?
Visitors or infrequent drivers have two options to pay the SR 520 Bridge and Tacoma Narrows Bridge tolls:
- Short Term Account - A Short Term Account is designed for visitors or infrequent drivers who will use the SR 520 Bridge or Tacoma Narrows Bridge, but do not want to set up and fund a permanent account. A Short Term Account is valid for up to 14 days and then it automatically closes. Drivers have up to 72 hours after they travel to set up this type of account. Short Term Account toll rates are $0.50 less than Pay By Mail toll rates.
- Pay By Mail - Drivers who do not have any type of Good To Go! account can wait to receive a Pay By Mail toll bill in the mail.
How can I set up a Short Term Account?
To open a Short Term Account you may go online and select the “Open a New Account” tab. Or, you can call customer service at 1-866-936-8246, within 72 hours of traveling across the SR 520 Bridge or Tacoma Narrows Bridge. Each day’s toll transactions are charged directly to your credit or debit card.
When can I expect to see tolls charged to my credit or debit card?
Your short-term account closes after the specified end date or after 14 days limit. However, even though your account is closed there may be pending transactions that can take up to 10 days to charge directly to your credit or debit card.
Can I add a visitor to my existing Good To Go! account?
Yes. A Good To Go! account holder can also temporarily add the visiting vehicle to their account by contacting customer service. By doing this the driver will be charged the Pay By Plate rate which is an additional $0.25.
How does Good To Go! work for people driving a rental cars?
Rental cars are subject to the tolls. Each rental car agency may have a different policy surrounding how they process tolls or pass them along to their customers, so be sure to check the policy before incurring tolls.
Will toll passes from other states work on tolled facilities in Washington? Will my Good To Go! Pass work outside of Washington?
Not at this time. Washington is working with other toll facilities in the country to explore inter-operability among states. However, at this time, only your Good To Go! account will work in Washington.
About Electronic Tolling
Will my privacy be protected?
Yes. Good To Go! electronic tolling Passes use radio frequency identity chips, which do not hold any personal information. For Pay By Mail, only photos of the vehicle are taken, not the driver or occupants. All personal data, including name, address and payment information, is kept confidential and privacy is protected by law. Under no circumstances is individual customer information disclosed for use by marketing firms.
Where else is all-electronic tolling being used?
All-electronic tolling uses some of the most recent advances in technology to make tolling more efficient. All-electronic tolling is currently operating in:
- Toronto, Canada – 407 ETR (opened 1997)
- Texas – Westpark Tollway, Houston (opened 2004); SH 121, Dallas (opened 2006); SH 49, Tyler (opened 2006); US 183a, Austin (opened 2008)
- Illinois – converted 20 toll booths to ORT (opened 2005-06)
- Colorado – E-470, Denver (opened 2009)
- Florida – Orlando-Orange County (opened 2008-09)
- Utah – I-15 Express Lanes (opened 2010)
- North Carolina – Triangle Expressway (will open in 2011)
Good To Go! Account Maintenance
How do I…
Add or remove a vehicle from my account?
- Log in to your account online at mygoodtogo.com
- Click on "Account Info" on the left hand menu.
- Click on "Vehicle/Pass/TDD Info" on the left hand menu.
- Choose the "Vehicles" tab from the center of the screen.
- To add a new vehicle, click the "Add" button and enter vehicle information.
- To remove an existing vehicle, click on the listing you wish to remove to highlight it. Click the "Remove" button to delete the vehicle from the account.
Add or remove passes from my account?
To add a store-bought pass to your existing account online,
- Log in to your account online at mygoodtogo.com
- Click on "Account Info" on the left hand menu.
- Click on "Vehicle/Pass/TDD Info" on the left hand menu.
- Choose the "Good To Go! Pass" tab from the center of the screen.
- Click the "Add" tab, and enter the pass #.
Order additional passes?
- Log in to your account online at mygoodtogo.com
- Click on "Account Info" on the left hand menu.
- Click on "Vehicle/Pass/TDD Info" on the left hand menu.
- Choose the "Request Items" tab from the center of the screen
- In the "Good to Go! Passes" box, click the "Add" button.
- Choose the type of pass from the drop-down menu, and choose the quantity.
- The cost of the passes will be deducted from your account balance. The passes will be mailed to the address on your account.
Update or change my payment information online?
You can update your payment information by clicking on the Account Info menu located under the My Account Tab. Then click Billing Info. You can then add or remove any credit card or ACH (electronic check) information listed on your account.
Check my account balance?
Your current account balance will always be listed at the top of the screen once you have logged into your Good To Go! account.
Change my user name?
Your user name cannot be changed online if you have already created online access. In the event that you need your user name changed, please contact Good To Go! Customer Service at (866) 936-8246.
Update my password and security questions?
You may update your password and security questions by clicking on the Account Maintenance menu located under the My Account tab. If you cannot access your account because you have forgotten this information, you can call the Good To Go! Customer Service at (866) 936-8246 for assistance.
Change my address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.
Change my contact phone number/e-mail address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.
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