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Frequently Asked Questions About Good To Go!

Good To Go! pre-paid accounts

Good To Go! Passes

Visitors and rental cars

Good To Go! pre-paid account maintenance

How do I…

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Good To Go! pre-paid accounts

What is a Good To Go! account and how does it work?
With Good To Go! all tolls are collected electronically. Drivers may set up a pre-paid Good To Go! account by purchasing and activating a pass that mounts in your vehicle, or by registering your license plate for photo identification, called Pay By Plate.

Where can I use my Good To Go! account?
You can use your Good To Go! pass on the SR 520 Bridge, Tacoma Narrows Bridge, and SR 167 HOT lanes.

What types of Good To Go! accounts are offered?
More information on Good To Go! accounts.

Can I have more than one vehicle on my Good To Go! account?
Yes. Customers can have up to six vehicles linked to one Registered Pass Account, and an unlimited number of vehicles linked to one commercial account. Find out more account information for fleets and commercial account options

How do I set up a Good To Go! account?
There are several ways to open a Good To Go! account.

  • Set up an account on MyGoodToGo.com and purchase any of the five Good To Go! pass options, then receive your pass in the mail. This will require a credit card or bank account.
  • You can purchase a sticker pass at participating retail stores throughout the region, and then activate your account by adding funds online or via phone. You may use cash, check, or credit card to purchase the pass, but a credit card or bank account will be needed to activate the account online or over the phone.
  • Visit a walk-in customer service center in Seattle, Bellevue or Gig Harbor to select any of the five Good To Go! pass options and set up and activate an account using any payment option you choose, including electronic benefits transfer (EBT) or cash.

What does it cost to establish a Good To Go! account?
Good To Go! requires a minimum prepaid toll payment of $30 for accounts with six or fewer vehicles. Pre-paid toll payments can be made for amounts over $30. We recommend that frequent commuters and commercial accounts pre-pay at least one month of tolls to the Good To Go! account. 
 
What are my payment options for my Good To Go! account? 
It's important to manage your account to ensure it has enough money to cover your tolls. You can choose from two ways to manage your account: automatic or manual replenishment.

  • Automatic replenishment: If you use a credit or debit card, your account will automatically replenish when it reaches a low balance of $8. If you use a bank account (electronic check/ACH), your account will replenish twice a month if the balance is below the selected amount.
  • Manual replenishment: We’ll send you a low balance email when you reach $8, but it’s up to you add funds to your account.

If your account doesn’t have enough funds to cover your tolls, we mail a toll bill to the vehicle’s registered owner. If you receive a toll bill in the mail, you must call Good To Go! to add money to your account and resolve outstanding toll bills. Simply adding money to your account will not resolve the outstanding toll bills.
 
How do I know if my Good To Go! pre-paid account has enough funds?
You can choose to manually or automatically add funds to your account. Our graphic helps you know whether your account is Good To Go! 

Good To Go! account balance graphic

Not sure what replenishment type you have? If you opened your account online using a credit or debit card you’re automatically signed up for automatic replenishment. You can also call us at 1-866-936-8246.
 
   
How does automatic replenishment work?

If you set up a Good To Go! account online, you are automatically enrolled in auto-charge.

  • Credit or debit card: Your account will automatically replenish when the balance is less than $8. Your account will be replenished and your credit or debit card is charged to bring your account back up to a balance of at least $30. You can also adjust the minimum replenishment amount ($30) or minimum account balance ($8) to a higher amount.
  • Bank account (electronic check/ACH): Your account will auto-replenish on the two days per month that you selected during the account set-up process. On these two dates, regardless of the balance in your account, your bank account will be charged to bring your Good To Go! account back up to the amount you selected.
  • Note: With electronic check/ACH, your account does NOT automatically replenish when it reaches a low balance. It only replenishes on the dates specified. Customers are responsible for monitoring their account use to ensure it has sufficient funds to cover tolls.

If you have manual replenishment and would like to switch your account to automatic replenishment, please call customer service at 1-866-936-8246. With manual replenishment, you will need to monitor your account and go online, call Good To Go! or visit a customer service center each time you need to make a payment.

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How do I make a one-time payment on my account?

If you opened a Good To Go! account online, you are automatically enrolled in automatic replenishment. If you do not want to use automatic replenishment, you will need to call customer service at 1-866-936-8246 to request manual replenishment.
 
Making a one-time payment

  • Online: Log into your account, select "Payments" and enter amount. Note: If your account is negative, you will not be able to add funds online. You must call customer service.
  • By phone: 1-866-936-8246
  • In person: at a customer service center 

With manual replenishment, you must keep track of your tolls to ensure you have sufficient funds in your account. It may be several days between the time you use a tolled facility and when the toll appears on your Good To Go! account.

Will my account ever expire?
After 24 consecutive months without toll activity, the Good To Go! account is charged a $5 inactivity fee and then closed. Any remaining funds are returned to the account holder (unregistered accounts cannot be refunded). You may request to close your account at any time, without being charged a fee.

When can I expect to see toll posted to my online Good To Go! pre-paid account?
It may be up to 10 days between the time you use a tolled facility and when the toll appears on your account. 
 
How can I close my account?
Customers may close their account at any time and receive a full refund of the remaining balance. No closing cost will be charged. Instructions on how to close your account.

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Good To Go! Passes

How do I install a Good To Go! pass?
View pass installation instructions. Or view our “How To” video to watch how it’s done.

I purchased a Good To Go! pass at a retail store, how do I activate it?
To activate your Good To Go! sticker pass from a retail store, you must add it to your Good To Go! account.

  • Customers without a Good To Go! account will need to open a Good To Go! account at MyGoodToGo.com to successfully activate your Good To Go! pass.
  • Existing Good To Go! customers with an account: can log-in to your account online click on "Account Info" on the left hand menu, click on "Vehicle/Pass/TDD Info" on the left hand menu, choose the " Good To Go! pass" tab from the center of the screen, click the "Add" tab, and enter the pass number.

What do I do if my Good To Go! pass is lost or stolen?
Contact customer service immediately to report the problem and update your account. If removed, the sticker pass and motorcycle pass will be rendered unusable. Customer service will remove the lost or stolen pass from your account and you may purchase a new pass.

What should I do if replace my windshield?
Remove the Good To Go! pass. Moveable and switchable passes can be put on your new windshield. Contact customer service for additional velcro backings. Sticker passes should be removed and discarded. Contact customer service to remove the old pass number from your Good To Go! account and request a replacement pass.

What should I do if I buy or sell a car?
It is important to follow the appropriate steps with the Department of Licensing for buying or selling a vehicle. If you do not properly transfer ownership and ensure the buyer registers the vehicle in their name, you may receive a toll bill or infraction because you remain the registered owner of the vehicle. If you wish to transfer your Good To Go! pass to the new owner of your vehicle, please contact customer service for the appropriate form.

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How do I know I have installed my pass correctly?

Be sure to closely follow the pass installation instructions included with your pass starter. WSDOT recommends installing the pass within the region indicated, or as close to that region as possible. If you are concerned that your pass won’t read, you can drive your vehicle to any of our three customer service centers, and they can test the pass for you.

What if I have a Good To Go! pass, but I am being charged a 25 cent photo enforced fee?
If a Good To Go! pass is installed incorrectly or not working properly, a photo will be taken of the vehicle's license plate and matched to a Good To Go! account. In these instances, an additional 25 cent photo enforced fee is charged for per toll transaction. If you have a Good To Go! pass, and receive photo enforced fees, please contact customer service for assistance.

Is each pass associated with a specific vehicle? 
No, Good To Go! does not require that each pass be matched to a specific vehicle license plate. Therefore, your movable passes can be used on any of the vehicles listed on your account.

WSDOT suggests that customers with multiple vehicles on their account who need to track trips by vehicle (such as large fleets) take note of which pass is installed on each specific vehicle (for instance, on a spreadsheet) so that you can refer to it for your own tracking purposes. Account history and account statements show toll activity by pass number, not by vehicle or license plate number.

Can I put the motorcycle pass elsewhere on my motorcycle?
WSDOT advocates following the manufacturer's recommended practices for installation, because this is how the passes were tested for compatibility with the tolling equipment. These installation instructions are provided on our website for each pass. If you do not have sufficient space on the headlight for the motorcycle pass, it can also be adhered to the motorcycle windshield.

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Visitors and Rental Cars

How can drivers with rental cars pay? 

Each rental car agency has different policies surrounding how they process tolls or pass them along to their customers, so we encourage drivers to check with their rental agency before incurring tolls. A rental agency’s terms and conditions generally include information on whether any tolls incurred while driving a rental vehicle are subject to additional fees or fines. We have no say in how rental agencies pass toll charges on to their customers.

If you are driving a rental car, you can call customer service at 1-866-936-8246 or go online to mygoodtogo.com within 72 hours of crossing the SR 520 or Tacoma Narrows bridges to set up a Short Term Account. Once this account is set up, each day's toll transactions are charged directly to your credit or debit card. The account will automatically close after 14 days. Short Term Account toll rates are 50-cents less than Pay By Mail toll rates.

You can find more information on how visitors can pay tolls our visitors and infrequently drivers webpage.


Good To Go! Account Maintenance

How do I…
Add or remove a vehicle from my account?

  1. Log in to your account online at MyGoodToGo.com
  2. Click on "Account Info" on the left hand menu.
  3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
  4. Choose the "Vehicles" tab from the center of the screen.
  5. To add a new vehicle, click the "Add" button and enter vehicle information.
  6. To remove an existing vehicle, click on the listing you wish to remove to highlight it. Click the "Remove" button to delete the vehicle from the account.

Add or remove passes from my account?
To add a store-bought pass to your existing account online,

  1. Log in to your account online at MyGoodToGo.com
  2. Click on "Account Info" on the left hand menu.
  3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
  4. Choose the " Good To Go! Pass" tab from the center of the screen.
  5. Click the "Add" tab, and enter the pass #.

Order additional passes?

  1. Log in to your account online at MyGoodToGo.com
  2. Click on "Account Info" on the left hand menu.
  3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
  4. Choose the "Request Items" tab from the center of the screen
  5. In the " Good to Go! Passes" box, click the "Add" button.
  6. Choose the type of pass from the drop-down menu, and choose the quantity.
  7. The cost of the passes will be deducted from your account balance. The passes will be mailed to the address on your account.

Update or change my payment information online?
You can update your payment information by clicking on the Account Info menu located under the My Account Tab. Then click Billing Info. You can then add or remove any credit card or ACH (electronic check) information listed on your account.

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Check my account balance?
Your current account balance will always be listed at the top of the screen once you have logged into your Good To Go! account.

Change my user name?
Your user name cannot be changed online if you have already created online access. In the event that you need your user name changed, please contact customer service at 1-866-936-8246.

Update my password and security questions?
You may update your password and security questions by clicking on the Account Maintenance menu located under the My Account tab. If you cannot access your account because you have forgotten this information, you can call customer service at 1-866-936-8246 for assistance.

Change my address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.

Change my contact phone number/e-mail address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.

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