Good To Go!

About the Good To Go! Electronic Toll Collection System in Washington 

General information about Good To Go!

• What are the toll rates?
• What does it cost to establish a Good To Go! account?
• How much do Good To Go! transponders and additional products cost?
• How do I make payments to my Good To Go! account?
• When will my Good To Go! account reach a low balance?
• How do I install Good To Go!?
• Can I have more than one vehicle on my Good To Go! account?
• Will I receive a Good To Go! account statement?
• What do I do if my Good To Go! is lost or stolen?
• What do I do if I buy a new car or replace my windshield?

Toll transactions

• What if I do not have a Good To Go! account?
• What do I do if I missed a toll?
• What do I do if I received a toll infraction?
• What is a V-toll transaction?

Good To Go! information specific to the Tacoma Narrows Bridge

• What signs direct me to the toll plaza?
• Do I have to have Good To Go! to use the HOV lane?
• Can motorcycles use Good To Go!?
• Can commercial vehicles use Good To Go!?
• Can I pull a trailer using Good To Go!?

Good To Go! information specific to the SR 167 HOT Lanes

• When will the SR 167 HOT lanes open?
• How do I use the HOT lanes?
• How do I purchase the transponder shield?
• How do I use the transponder shield?
• Do I have to have Good To Go! to use the HOV lane?
• Are motorcycles with Good To Go! charged a toll in the HOT Lane?
• Can commercial vehicles and vehicles with trailers use the HOT Lane?
• Can license plate (external) transponders be shielded?
• Why are transponder readers over the HOT Lane and the general purpose lane?

Q: What are the toll rates?

Q: What does it cost to establish a Good To Go! account?

A: Good To Go! requires a minimum prepaid toll payment of $30 for accounts with six or fewer vehicles. Prepaid toll payments can be made for amounts over $30. We recommend that frequent commuters and commercial accounts prepay at least one month of tolls to the Good To Go! account.

Q: How much do Good To Go! transponders and additional products cost?

A:

$12 for windshield (internal) mounted transponders.

$30 for license plate mounted (external) mounted transponders.

$30 for transponders distributed for motorcycles.

$3.50 for transponder shields (only for customers who carpool on the SR 167 HOT Lanes).

Windshield transponder shields will be available by contacting customer service starting April 1, 2008.

Q: How do I make payments to my Good To Go! account?

A: Prepaid Good To Go! toll payments can be made using credit card, debit card, auto-draft account, check, money order, or cash (in person only). Do not mail cash.

The easiest way to manage your account is to set up automatic replenishment using a credit card, labeled debit card, or an auto-draft account so that a payment is made when the account reaches a low balance. The payment amount will be based on the prepaid toll amount you selected. With automatic replenishment, you can be confident that there is always prepaid toll money on the Good To Go! account.

Accounts opened online will only be given the automatic replenishment option.

Manual replenishment is available for Good To Go! customers who prefer an alternative to automatic replenishment. Any returned checks will be assessed a $30 returned check fee.

Q: When will my Good To Go! account reach a low balance?

A: Accounts with six (6) or fewer vehicles will reach a low balance when $6 remains on the account. At this point, a payment is due. If you have set up automatic replenishment, the payment will be made for you. If you have set up manual replenishment, you will need to contact Good To Go! to make a payment.

The low balance amount for accounts with more than six (6) vehicles may be greater than $6.

Q: How do I install Good To Go!?

A: The Good To Go! transponder adheres to the inside of your windshield behind the rearview mirror. Please be careful when peeling the clear backing away from the transponder (the side WITHOUT the barcode) to avoid damage to the transponder.
 
Note that Good To Go! is not transferable between vehicles.

Internal mounted (374 kb pdf) Good To Go! transponder information

External (license plate) mounted (138 kb pdf) Good To Go! transponder information
Mounting instructions for motorcycles (237 kb pdf)

Q: Can I have more than one vehicle on my Good To Go! account?

A: Yes. Customers can request more than one transponder, and all transponders can be linked to a single account. The transponders cannot be transferred from one vehicle to another. Removing a transponder destroys and deactivates it.

Customers who apply online will be able to register up to four (4) vehicles at one time.  Please contact Customer Service to make a payment for additional transponders or use the online payment feature to submit payment online. Internal (windshield) mounted transponders cost $12 each and external mounted transponders cost $30.00 each (sales tax included).

Q: Will I receive a Good To Go! account statement?

A: Statements are always available online at http://www.wsdot.wa.gov/goodtogo under Access My Account. Customers can also request monthly statements via e-mail or mail. Fees may apply for mailed monthly statements after the first year.

Q: What do I do if my Good To Go! is lost or stolen?

A: Contact Customer Service immediately. The stolen transponder will not work once it has been removed from the vehicle's windshield. Customer Service will update your account and issue a new transponder.

Q: What do I do if I buy a new car or replace my windshield?

A: Remove the Good To Go! transponder, discard it, and contact Customer Service to request a replacement. If you buy a new car, you will also need to update the license plate information for the new vehicle.

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TOLL TRANSACTIONS

Q: How do I pay the toll if I do not have a Good To Go! account?

A: Drivers without a Good To Go! account will need to pull to the right-hand lanes of the highway as they approach the Tacoma Narrows Bridge, stop at a tollbooth, and use cash to pay the toll.

You must have a Good To Go! account and a transponder properly mounted in your vehicle to use the Good To Go! electronic toll lanes at the Tacoma Narrows Bridge or to drive solo in the SR 167 HOT lanes - no exceptions.

Q: What do I do if I missed a toll?

A: You need to contact customer service immediately. The only way to pay a missed toll is to contact customer service and establish a Good To Go! account. This option is only available for the hours immediately following the missed toll. Once the missed toll transaction enters into the violations system, customer service will not be able to post the missed toll to an account. The Washington State Patrol is the toll enforcement agency and unpaid tolls are subject to a toll infraction and a $49 fine.

Q: What do I do if I received a toll infraction?

A: If you have a Good To Go! account, please contact customer service at 1-866-936-8246.

If you do not have a Good To Go! account, please contact the Pierce County Court at 253-798-8655. You have fifteen (15) days from the issue date to respond to the toll infraction.

More information about toll infractions can be found on the WSDOT Tolling Operations page.

Q: What is a V-toll transaction?

A: A V-toll by debit transaction occurs when the system does not detect a transponder, but the toll can be linked to a Good To Go! customer account using the information from the license plate. If your transponder registers several V-toll transactions, it may not be working properly. Please contact customer service for a replacement.

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Good To Go! information specific to the Tacoma Narrows Bridge

Q: What signs direct me to the toll plaza?

A: Drivers must have a Good To Go! account to use the Good To Go! designated lanes.

View signage along SR 16 approaching the toll plaza, and signage at the 24th Street on-ramp

View additional information about driving the Tacoma Narrows Bridge.

Q: Do I need Good To Go! to use the HOV lane?

A: Yes. The HOV lane is open to motorcyclists and vehicles with two or more people. We encourage carpools and vanpools to use Good To Go!. Although the HOV lane is not exclusively for Good To Go! customers, you must have Good To Go! if you pass through the toll zone in the HOV lanes. If you do not have Good To Go!, you will need to pull out of the HOV lane into the right hand lane about 1/2 mile before the toll plaza in order to stop and pay a toll attendant.

Q: Can motorcycles use Good To Go!?

A: Yes, motorcycles can use Good To Go! as well as the HOV/ Good To Go! express lane. The toll for motorcycles will be the same as the toll for other two-axle vehicles. Motorcyclists will need to contact Customer Service to request an external-mounted transponder in a hard plastic case.
 

Transponder mounting instructions for motorcycles (237 kb pdf)
Motorcyclists who have trouble mounting the transponder using the mounting instructions can carry the transponder instead in an accessory bag near the instrument panel, in a backpack, or in the saddle bag.

Q: Can commercial vehicles use Good To Go!?

Q: Can I pull a trailer using Good To Go!?

A: Yes. Customers can pull a trailer using Good To Go!. There are sensors built in the road that detect additional axles. Additional axles toll charges may apply, but will bill automatically to the prepaid Good To Go! account.

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Good To Go! information specific to the SR 167 HOT Lanes 

Q: When will the SR 167 HOT lanes open?

A: The SR 167 HOT lanes are scheduled to open May 3, 2008. The HOT lane is now re-striped wth a double white line and it is illegal to cross the double white line.

Q: How do I use the HOT lane?

A: Please visit the SR 167 pilot project page for additional information 
        OR 
    Download the "HOT lanes user guide" (800 kb).

Q: How do I purchase the transponder shield?

A: Transponder shields cost $3.50 each (sales tax included). Good To Go! customers who carpool on SR 167 can purchase windshield transponder shields by:

Calling customer service (1-866-936-8246).

Emailing customer service (goodtogo@goodtogo.wsdot.wa.gov).

Walking in to one of our offices in Tacoma or Gig Harbor.

Mail (P.O. Box 5050 Gig Harbor, WA 98335), or by fax (253-853-4235).

Q: How do I use the transponder shield?

A: Transponder shields are available for customers who carpool on SR 167. Transponder shields attach to the windshield using Velcro, and center over the transponder on the interior of the windshield to prevent a toll transaction.

View transponder shield installation instructions online
View shield installation instructions (pdf)

Q: Do I have to have Good To Go! to use the HOV lane?

A: No, not if you are in a carpool, or driving a motorcycle. However, if you sometimes drive alone and want to use the HOT lane, you will need a Good To Go! account. When carpooling you will need to shield the transponder so you are not charged the toll.

Q: Are motorcycles with Good To Go! charged a toll in the HOT Lane?

A: No. Motorcyclists may still use the HOT Lane toll free. Motorcyclists with Good To Go! do not need to shield the transponder. The system will be able to filter out transponder reads for motorcycles.
 

Q: Can commercial vehicles and vehicles with trailers use the HOT Lane?

Q: Can license plate (external) transponders be shielded?

A: No. There is no shield for a license plate transponder. Therefore, no way to prevent a license plate mounted transponder on the SR 167 HOT lanes from being read and charged a toll.

However, many vehicle manufacturers now leave a space on the windshield free of any obstructing material so transponders can be used even with specialized windshields. Please contact customer service for additional information.

Q: Why are transponder readers over the HOT Lane and the general purpose lane?

A: There are two sets of transponder readers installed along SR 167 in the HOT Lane corridor. The two sets of readers enable the system to pinpoint the exact lane location of a transponder. So, vehicles with transponders traveling outside the HOT lane are not mistakenly tolled, and tolls post to accounts only for customers in the HOT Lane.

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