Skip Top Navigation

Toll Bill Quick Guide

pay toll bill online If you don’t have a Good To Go! account, you should expect to receive a bill in the mail 14 days after initially crossing the SR 520 or Tacoma Narrows bridges. Toll bills are mailed to the registered vehicle owner and address on file with the Department of Licensing.

You can still open a Good To Go! account after receiving a toll bill. Just call customer service to set up an account and have your toll bill applied to the account at a lower toll rate.

If you already have a Good To Go! account, you must call us to resolve any toll bills you receive in the mail. There are several reasons why a customer may receive a bill in the mail.

Ways to pay a toll bill

You can pay a bill using a credit card, debit card, check or electronic check using the following options:

  • Online at MyGoodToGo.com (must have the notice number to pay online)
  • By phone: 1-866-936-8246
  • By mail: Good To Go!, P.O. Box 300321, Seattle, WA 98103
  • In person: at a walk-in customer service center in Seattle, Bellevue or Gig Harbor.

Cash is accepted at customer service centers only. Do not mail cash.

If you are using an online bill pay service, you need to establish separate accounts for each vehicle license plate. Also, payment processing may take longer.

Haven’t received a bill?

Call us at 1-866-936-8246 if you haven’t received a toll bill 14 days after crossing the SR 520 or Tacoma Narrows bridges.

What happens if you don’t pay?

Due dates are clearly listed on each bill. In general, if you fail to pay your toll bill within 15 days, you should receive a second toll bill with a $5 reprocessing fee. If you fail to pay your toll within 80 days a notice of civil penalty will be assessed in the amount of $40 for each unpaid toll transaction, plus all accumulated tolls and fees. If a vehicle owner does not pay or dispute a civil penalty within 20 days, the Department of Licensing may place a hold on the vehicle registration and the unpaid tolls, fees and penalties may be sent to collections. Learn more about a notice of civil penalty.

Need help reading the toll bill?

Learn more about how to read the Pay By Mail toll bill.


top top

Disputing a toll bill

For tolls to be dismissed, the registered vehicle owner must demonstrate the vehicle was sold or transferred; reported stolen; or leased or rented before the toll was incurred. You must pay or dispute a toll bill within 15 days of receiving it to avoid a $5 reprocessing fee. The due date is listed on your toll bill.

To dispute a toll bill you have several options:
  • Online at MyGoodToGo.com: enter your notice number and fill out the dispute form
  • By phone: 1-866-936-8246
  • By mail: completed toll dispute form included with your bill
  • In person: at a walk-in customer service center in Seattle, Bellevue or Gig Harbor.

 
Good To Go! Customers with toll bills

If you are a Good To Go! customer, there are several possible reasons why you received a toll bill. You will need to contact the customer service center to resolve the bill.

Reasons for receiving a bill:
  • Your account does not have enough money in it to pay your toll.
  • Your credit card or bank account information on your Good To Go! pre-paid account is not up-todate.
  • Your vehicle’s license plate was not on your Good To Go! pre-paid account.
  • Your Good To Go! pass was not detected and your vehicle’s license plate does not match your account.
  • You bought a Good To Go! sticker pass at a retail store and did not activate it by opening a Good To Go! pre-paid account or adding it to an existing account
How to resolve a bill:

If you receive a toll bill you must contact the customer service center to resolve the bill.

  • You must call customer service at 1-866-936-8246 and tell them you received a toll bill and would like to have the tolls applied to your Good To Go! pre-paid account.
  • Your toll bill charges will not post to your account if you simply add money to it. You must call the customer service center and ask them to have the toll bill applied to your account.
Avoid future bills:

If you’re a Good To Go! customer, you can take a few steps to avoid receiving future toll bills in the mail.

  • Set up auto-replenishment using a credit card, labeled debit card, or an auto-draft account so that your account is automatically replenished when your account reaches a low balance.
  • Make sure your credit card, vehicle license plate and contact information is up to date.

Questions about toll bills?

Visit frequently asked questions about toll bills page or call customer service at 1-866-936-8246.

top top