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Contacting Washington State Ferries

Whether you have questions or comments, or need help navigating our ferry system, we're here to help!

Customer service and reservations
Our customer service representatives are available from 5:00 am to 8:00 pm seven days a week. To make reservations, visit the Washington State Ferries Vehicle Reservations page or call the customer service numbers below. 

    Phone:
206-464-6400, 1-888-808-7977 (toll-free, in state)
    Email: wsfinfo@wsdot.wa.gov

You can also dial 511 from within the State of Washington.

Tickets

You can buy tickets online at our Wave2Go webpage. If you have questions, contact the Wave2Go team by phone or email.

    Phone: 206-515-3446 
    Email: Wave2Go@wsdot.wa.gov

Lost and found

Have you lost an item on a ferry? Please contact our Lost and Found desk for help.

    Phone: 206-515-3439
    Email: WSFInfoBooth@wsdot.wa.gov

Questions about fares or refunds
To learn about our fares, please refer to our Passenger and Vehicle Fares brochure (pdf 228 kb). If you have questions about the fare you were charged or discover a discrepancy, please contact our Operations Revenue Control office.

    Phone: 206-515-3482
    Email: opsrevcont@wsdot.wa.gov

Alternative formats for people with disabilities
Information provided by WSF can be made available in alternate formats such as Braille and large type. To request information in an alternate format, please contact Washington State Department of Transportation's Office of Equal Opportunity.
    
    Phone:
855-362-4ADA (4232)
    Email: wsdotada@wsdot.wa.gov
    Washington State Relay: People who are deaf or hard of hearing can call 711.

Public information requests
Washington State law requires all agencies to respond to requests for public records in a timely manner and in an acceptable way. To request disclosure of public documents, go to WSDOT's Public Records Request page.

Mailing address

    Washington State Ferries 
    2901 Third Avenue Suite 500 
    Seattle WA 98121-3014

Other ways to receive information about WSF
To get real time updates regarding ferry service, sign up for Travel Alert Bulletins and follow us on Twitter.