Creating a Knowledge Book for WSDOT: Lessons and Future Directions

Capturing and retaining critical knowledge is an important knowledge management strategy. The Method for Acquiring and Structuring Knowledge (MASK) is one approach for capturing knowledge from experts and developing a formal model of this knowledge. The models developed through the MASK methodology can be documented in a knowledge book that can be maintained by an expert and then passed along to their successor(s). This memo documents development of a knowledge book for WSDOT on highway crash diagnostics. This knowledge book was developed as part of WSDOT’s Accelerated Innovation Deployment (AID) project, “Deploying Practical Solutions with Lean Techniques and Knowledge Management” (PS AID Project).

Publication Date: 
Wednesday, October 30, 2019
Publication Number: 
WA-RD 897.1
Last modified: 
12/18/2019 - 13:01
Frances D. Harrison, Leni Oman
Spy Pond Partners, LLC
Number of Pages: 
Knowledge management, Lessons learned, Management and organization, Information organization, Information management, Knowledge, Knowledge acquisition (Expert systems), Methodology, Information dissemination.