Good To Go! system offline for approximately two weeks: website, customer service unavailable
As part of our ongoing efforts to improve Good To Go! for our customers, we're transitioning to a new Good To Go! billing system and call center.
Before we open the new system, we need to shut down our current system for two weeks. Beginning July 2, Good To Go! customer service will be closed and MyGoodToGo.com will be offline. You will be unable to access your account, pay or dispute toll bills, or speak to customer service.
Drivers who use a toll road during the closure will still be charged a toll. You will be billed after Good To Go! reopens.
How you use Good To Go! will determine what you need to do to prepare:
Good To Go! accounts
If you have a Good To Go! account,here is how you can prepare for the two-week closure:
- Access your account: Log in to your account at MyGoodToGo.com to ensure it is up-to-date and record your account number, username and password in a secure location. If you forget your username or password, you will need your account number to regain access to Good To Go! once we reopen.
- Add funds: If you use toll roads often, make sure you have enough funds in your account to cover any trips you take while the system is down.
Use the dropdown menus below to find more detailed information depending on how you fund your account:
Depending on your account balance, if you travel frequently during the two-week closure, your account may refill multiple times once the new system is live. You can avoid multiple replenishments by adding funds to your account before the closure. Once the system upgrade is complete, any pending toll charges will post to your account.
If your account replenishment date falls between July 2 and July 5, we strongly suggest you manually refill your account prior to the transition. Your account will not be refilled until your next scheduled replenishment date, which could result in inadequate funds for your account.
Once the system upgrade is complete, any pending toll charges will be posted to your account. If your account balance falls below $0, you will receive a notification, at which point we recommend adding funds to your account to avoid any fees or penalties.
You will be unable to make a payment or add funds to your account during the system upgrade. Please ensure you have sufficient funds in your account prior to July 2.
Once the transition is complete, any pending toll charges will post to your account. If your account reaches a low balance, you will receive a notification, at which point we recommend adding funds to your account to avoid any fees or penalties.
Customers without accounts
We encourage you to resolve outstanding Pay By Mail toll bills or a Notice of Civil Penalty before the two-week closure. However, if you are unable to resolve your bills by July 2, don't panic. You will have at least two extra weeks to pay when Good To Go! reopens. You will not be charged any late fees or penalties during the closure.
Once Good To Go! reopens, please be sure to take care of any pending tolls or penalties in a timely manner.
Opening new Good To Go! accounts and buying passes
If you need a Good To Go! pass during the closure, you can purchase one at a participating QFC or Fred Meyer stores. However, you will be unable to activate your pass during the two-week period when our system is offline.
If you anticipate needing a Good To Go! pass for travel during the closure, buy one now or make your online purchase prior to June 28.
What to do when the new system is live
Once the system upgrade is complete, you'll be able to access your account on the new and improved MyGoodToGo.com. But before you do, there are a few things to prepare for:
- Log in to your account with your current username and password. Once you do, you'll be asked to create a new password, along with a new PIN for phone access.
- Review your notification preferences. With the new system, you can opt in to receiving text message updates for specific account notifications.
- Confirm your information is up to date. It's always a good idea to check that your address and contact information are accurate.
We appreciate your patience during this time. If you have any questions, you can email us at GoodToGoTolling@wsdot.wa.gov, call us at 1-866-936-8246, or reach us on Twitter. However, we will be unable to access your Good To Go! account, retrieve any trip information, accept disputes or take any payments.