Vehicle registration holds

What to do if you get a vehicle registration hold

Customers can now call Good To Go! to request a one-time waiver of all unpaid late fees and penalties if you pay the original tolls.

We will work with you to lower your bill and resolve any billing issues so you can avoid penalties in the future. 

Call 1-866-936-8246 or visit our customer center to request that your civil penalty be waived.


How much time do I have to pay a toll bill?

You must pay your toll bill within 80 days or else you receive a notice of civil penalty. Registered vehicle owners have up to 20 days to pay or to dispute a civil penalty. If the vehicle owner has civil penalties that have not been paid or disputed after 20 days, the Department of Licensing will place a hold on their vehicle registration.

What does a vehicle registration hold mean?

Vehicle owners with holds on their vehicle registration will not be able to renew their vehicle tabs and registration. Failure to properly register your vehicle may result in additional infraction and criminal charges.


How to check for a hold

Drivers can call Good To Go! at 1-866-936-8246 or visit our customer service center to check if they have a vehicle registration hold.

Department of Licensing will notify registered vehicle owners of any registration holds when you receive your annual vehicle renewal notice or attempt to renew your vehicle tabs.


How to remove a hold

The hold will be removed after you pay the unpaid tolls. You may the full amount online, or may call 1-866-936-8246 to ask about options to lower your bill

You may also call us to dispute any part of the bill that you feel you are not responsible for. Most disputes can be resolved by the first customer service representative you speak with.


Timeline for removing holds

If you have 10 or fewer civil penalties, your hold will be lifted within two to three business days if you pay the full amount due online, by phone or in person. If you pay by mail, the hold will be lifted up to two to three business days after we receive your payment. These timelines do not include weekends and holidays.

If you have 11 or more civil penalties, there is a longer approval process. In these cases, your hold will be lifted within three to four weeks.