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Frequently Asked Questions?


Here you will find answers to our most frequently asked questions. If you don't find the answer you're looking for please contact us.

  Wave2Go at WSF  








  What is the WSF Electronic Fare Collection System?
  Can I share the Multi Ride Commuter Cards?
  How will I know if my ticket has been used or not?
  Should I buy two tickets for my trip to Orcas?
  Why does my multi-ride vehicle card only allow one ride? I want to take both my vehicles on the same ferry.
  Can I copy my Wave2Go tickets for my family?

  PrintAtHome Wave2Go  








  What is PrintAtHome?
  How does Wave2Go PrintAtHome work?
  Do I need any special hardware or software to use PrintAtHome?
  Is PrintAtHome available for all fares?
  What if I print more than one copy of my ticket, or a photocopy is made?
  What do I do if I don’t receive my tickets via e-mail?

  Victoria, B.C.  








  Travel to Victoria
  WSF Winter Closure Alternate Routes
  Identification Is A Requirement
  Children And Infants Require More Proof
  If You’ve Ever Had A Felony
  Do You Need More Information?
  FAQ’s For Visiting Canada

  Ferries  








  Other Northwest Ferries
  Fueling Ferries
  Port Townsend/Keystone cancellations
  Route mileage
  Vessel propeller sizes

  Special Occasions  








  Birthdays on Ferries
  Weddings on Ferries
  Memorial Services on Ferries
  Special Event Passes

  Fares  








  Check Writing
  Credit Cards
  Payment prior to travel
  Payment with large bills
  School Groups
  What would the ferry system charge me if I'm riding a Segway, a stand up bike?

  Safety  








  Alarm Bell/Ship's Whistle
  Alarm Meanings

  Pets  








  Pet Policy

  Schedules  








  Obtaining schedules
  Holiday Schedule

  Ask Wave2Go  








  How long is my ticket good for?
  I’m disabled and it will be hard to push through the turnstile. What should I do?
  What should I do if my ticket/pass is lost or stolen?
  Can I laminate my pass?
  It says my pass is "non-transferable", what does that mean?
  Will I have to wait in line at the ferry terminal even though I already have my ticket?
  Can I use my Debit Card at the Kiosk?

  Ask Wave2Go - Business  








  How will it work?
  How do I order my new Business Charge Cards?
  Need to order more Business cards?
  How do I know how many business charge cards to order?
  When will I need to begin using the new charge cards?
  Will I be able to purchase single fare tickets on-line?
  May I go through a self-service vehicle tollbooth?
  What happens if I don't have my charge card at the tollbooth?
  May I use my charge card at the turnstile?
  How do I buy an online ticket that fits my commercial vehicle?
  Will commercial reservations in the islands change?

  Commuters  








  Multi-Ride ticket Incentives
  Extra Service
  Email Alerts
  Passenger Passes

  Disability Info  








  Ferries with Elevators/Ramps

  Employment  








  Deckhand employment

  Loading   








  Medical preferential loading
  Engine Room access doors
  Automatic Headlights
  Markings on car deck
  Tally System
  Where do I load riding my Segway, a stand up bike?

  Security  








  Can I Carry firearms aboard the ferries
  What Are Restricted Items
  What Are Prohibited Items
  Security Measures
  What are Maritime Security (MARSEC) Levels
  What Can Passengers Can Do To Help

  General Information  








  Bikes, Canoes, or Kayaks
  Riding a Ferry
  Trucks, Modulars or Oversized Vehicles
  Are Gas Cans Allowed
  What Do U.S. Permanent Residents Require?

  Terms & Conditions  








  Terms and Conditions
  General Conditions
  Senior Tickets
  Tickets for Disabled Customers
  Youth
  Passengers with Bicycles
  Vehicles Over 20 feet
  One Time, Single Fares
  Passes
  Ferry / Transit Passes
  Wave2Go Multi-Ride Commuter Cards
  ReValue
  Amendment
  PrintAtHome
  Shipping Policy
  Non Sufficient Funds and Disabling Multi-Ride media
  Velocity Check
  Auto Redeem
  Advanced Sales
  RCW 46.61.690 Violations relating to toll facilities
  Disclaimer of Liability




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