A job-satisfaction and morale survey was administered to all journey-level engineering technicians and transportation engineers of the Washington State Department of Transportation (WSDOT). No fewer than 745 of the 837 employees (89%) who received the questionnaires, responded. This unusually high response rate testifies to the salience of the issues covered by this survey, and this conclusion is further supported by the care with which the overwhelming majority of the questionnaires were completed.
Comments about various job-related concerns were obtained in interviews with 15 supervisors, engineers, and engineering technicians in four WSDOT districts and incorporated in a 21-item questionnaire. The questionnaire also asked employees why they might consider leaving WSDOT, and how much longer they planned to stay with WSDOT. Employees were classified on the basis of their tenure, age, district, job classification, ethnic identification, work assignment, and college major.
The questionnaire led to the identification of six areas of satisfaction factors. These are General Satisfaction, Satisfaction with Supervision, Satisfaction with Personnel Practices, Satisfaction with Work Environment, Satisfaction with Equity of Work Conditions, and Involvement with the Department.
While the results indicate generally high job satisfaction and morale, important differences in overall satisfaction are found among the six districts of the Department as well as among job categories, age, sex, and employee education. The report suggests several remedies the management might consider in coping with the undesirable effects of employee dissatisfaction.