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Tuesday, January 17, 2012
Good To Go! customer service 1-866-936-8246.
SEATTLE – The State Route 520 toll-collection system is operating again and collecting tolls just after 11 a.m. The system was off-line for about four-and-a-half hours Tuesday morning after crews had to shut it down for unplanned electrical system repairs.
Currently, the SR 520 toll-rate signs remain blank while crews test the electronic signs. Drivers who have crossed the SR 520 bridge shortly after 11 a.m. today will be charged a toll.
The Washington State Department of Transportation said that the problem appeared to be related to the electrical box but was still working to determine the cause.
Drivers who crossed the bridge today before 6:30 a.m. and shortly after 11 a.m. will be charged tolls. Drivers who crossed the bridge after crews shut down the system will not be charged. Drivers who have a Good To Go! account can check online to see if they were charged a toll. Please note that it sometimes takes a few hours for toll charges to appear in accounts. Drivers who do not have an account will need to wait a week or two to see if the toll is included on their Pay By Mail bill. Toll rates on the SR 520 Bridge are on a set schedule that varies by time of day.
WSDOT said it is unknown how many transactions were lost during the outage. The agency will investigate the cause of the issue, as well as who might be responsible for lost toll revenue.
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