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Gray Notebook Subject Index: Incident Response

The table below lists subjects included in the most recent four years of the Gray Notebook (2014-2017). Visit the fullĀ Incident Response Subject Index.

Incident Response
Subject/Topic 2014201520162017
Annual Average Clearance Time and Total Incident Responses 14/Q215/Q316/Q317/Q3
Average Clearance Time and Number of Responses by Type of Incident 14/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Average Clearance Time for All Incidents 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Blocking and Non-Blocking Average Clearance Times by Incident Duration 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Cost of Incident-Induced Delay 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Customer Feedback 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Economic Benefits 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Extraordinary (6+ Hours) Incidents 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Incident Response Performance Measures and Definitions 14/Q2
15/Q3
16/Q417/Q3
Number and Percentage of Responses by Category and Incident Duration 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4
Number of Responses 14/Q1
14/Q2
14/Q3
14/Q4
15/Q1
15/Q2
15/Q3
15/Q4
16/Q1
16/Q2
16/Q3
16/Q4
17/Q1
17/Q2
17/Q3
17/Q4

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